How do I report my RBS debit card lost?
How do I report a lost, damaged or stolen card and order a replacement?
- Go to the app.
- Select the card or account and click on ‘Manage my card’.
- Select ‘report card lost, stolen, or damaged’.
How do I cancel my lost RBS card?
1) Call RBS on 0345 724 2424 if you want to cancel your card. You should do this as soon as possible if the reason for cancelling is that your RBS card is lost or stolen. Press 1 if you want to speak to the RBS team as an existing customer. It will ask you to enter your customer number and your PIN.
What do I do if I lost my bank debit card?

What to Do After You’ve Lost Your Debit Card
- Check Your Account History. Whether your card was misplaced or stolen, log into your online banking account right away.
- Contact Your Bank.
- Request a Solution.
- Cancel Any Automatic Payments.
- Follow up With Your Bank.
- Implement New Safety Measures.
How long does a replacement RBS card take?
Your replacement debit card should be with you in 3 working days. If you ordered a statement from us, it should take 5 working days to arrive.
Can I get money out of the bank if I lost my card?
If your card is lost, you must contact the bank immediately to report the loss, but you can still get cash through your bank while your lost card is being replaced.

Can I get money out without my card RBS?
Get Cash using the Royal Bank app Your mobile app has a function called Get Cash. This lets you take out cash when you don’t have your card but need money – great for people who accidently leave their cards at home.
Can I freeze my debit card online?
You can freeze or unfreeze an active debit card via the mobile app or online banking. This instantly stops the debit card being used by anybody else, giving you time to search for it.
Can you get a new bank card online?
If you’re not in a rush, you have other options for getting a replacement card. Order a new debit card with Online Banking, and you’ll get it in the mail in about a week. Or call your nearest TD Bank for more options.
How do I locate my debit card?
There’s no way to physically track your debit or credit cards, and the smart chips can’t do it for you. You could try apps or other tracking devices, but only if you are comfortable giving up more privacy.
Can you request a new bank card online?
Select ‘Cards’ from the left hand menu. In the ‘Manage your debit card’ section select ‘Report your card lost and order a replacement’ or ‘Order a replacement for a damaged card’. Fill in the details we are asking for on the form. Please select ‘Confirm’ to complete your request.
Will I automatically get a new debit card?
Typically banks will automatically send out new cards before your debit card expires. Different banks will have different timelines outlining when they typically send out new cards. If you do not receive a card ahead of the expiry date, you should contact your bank to request a new card.
Can you use an ATM without a card?
Cardless ATMs provide access to your account and allow you to withdraw cash without the need for a physical card. Instead, cardless ATMs rely on account verification via text message or a banking app on your smartphone. There are a few different ways that cardless ATMs function.
What do I do if my Royal Bank of Scotland card is lost?
Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account. You’ll need a secondary form of ID like your driving license or passport. In branch we can only assist you with your debit card, if you have a credit card then it’s best to order a replacement online. Go to the desk. Report your card lost or damaged.
How do I report my debit card lost or stolen?
Complete the form below to report your debit card lost. We will cancel your debit card and issue a new one to the address we have on file (you can check this under Your details). You will keep the same PIN for your card. Date of Birth * (dd/mm/yyyy) Sort code * Account number *
How do I get a replacement debit or credit card?
Select ‘Cards’ from the left hand menu. In the ‘Debit card’ or ‘Credit card’ section select ‘Report your card lost and order a replacement’ or ‘Order a replacement for a damaged card’. or ‘Contact us if your card has been stolen’ Fill in the details we are asking for on the form. Please select ‘Confirm’ to complete your request.
What happens if my card is lost or stolen?
Once you’ve reported your card as lost or stolen, your new card will be with you within five working days. You can use telephone banking when you have registered for Digital Banking, and vice versa.